Align your organization around a single, customer-focused metric
In-person roundtables to enhance your leadership offsites
Organizations often struggle to connect strategic vision with daily execution, leading to misaligned teams, competing priorities, and slow decision-making. Introduction of a North Star Metric (NSM), alongside key supporting practices, solves this by providing a single, customer-focused measure that enables teams to move fast while staying aligned to strategic goals.
Explore a single, customer-focused measure that enables teams to move fast while staying aligned to strategic goals.
Identify a common guiding metric that spans the entire organization, focusing on customer value rather than financials, and guiding autonomous decision-making.
Discover techniques for defining and mapping department- and team-level metrics to ensure alignment with the NSM.
This roundtable provides the foundations for strategic alignment, where teams feel unified and more directly tied to the outcomes they can achieve together, through defining and aligning to a North Star Metric.
Typical outcomes include gaining clarity and coherence across the leadership team, a clearly defined North Star Metric, and foundations for connecting teams to a unified goal via the TagMe (Targets, Guardrails, Metrics, and Examples) framework, paving the way for sustainable success.
The business impact
Adopting a North Star Metric enables teams to move autonomously and confidently, making decentralized decisions that align with your organization's strategic goals, achieving speed and scale without sacrifice.
By adopting a North Star Metric, leadership teams can expect to:
Align strategic goals across the organization
Unify and focus teams toward shared outcomes
Lay foundations for revenue growth and higher profitability
Drive higher productivity and increased engagement
Enable autonomy for independent, fast decision-making, aligned to strategy
"Customer-obsessed [organizations] see 2.5x revenue growth than those that don’t.
Customer-obsessed companies make customer value the North Star of technology planning to deliver change at the pace of the business and the buyer. This requires business and functional leaders to work together with their technology counterparts to align on priorities of customer-facing teams."
— Sharyn Leaver, Chief Research Officer at Forrester
Who this is for
Senior leaders seeking to close the gap between strategic vision and execution
Leadership teams navigating competing priorities and slow decision-making
Cross-functional leaders who need a shared measure to align the organization
What you'll gain
Using perspectives from across the business, CEO, COO, CTO, CMO, and HR, we explore how a single, customer-focused metric can replace competing priorities with unified direction, giving your leadership team a shared foundation for strategic decision-making.
Explore what makes an effective North Star Metric, focusing on customer value rather than financials as a guide for autonomous decision-making
Identify your candidate North Star Metric through a facilitated discussion within your leadership team
Gain foundations for connecting teams to a unified goal via the TagMe (Targets, Guardrails, Metrics, and Examples) framework
What’s included
With half-day formats that are perfect for enterprises seeking to enhance their leadership offsite days, our expert facilitators deliver deep strategic discussions and thorough collaborative problem-solving.
Preparation and in-person roundtable:
2 × 45-minute online preparation sessions - We’ll meet your team and outline your challenges in order to tailor your roundtable
3-hour in-person roundtable (at your location) - Debating and exploring your specific opportunities and shaping your solutions
1 × 45-minute online follow-up session - Feedback and recommendations from our experts
Booking your leadership roundtable
Bookings are valid for 9 months. No need to provide the date of your offsite at the point of booking
Credit card payments are accepted
A full tax invoice is provided after payment is completed
UK travel is included in the cost of the roundtable. Travel outside of the UK is charged at cost (premium economy). Where possible, we prefer to travel by train; we will not charge for travel time. Our travel is arranged through Perk’s Green Trip initiative for sustainable business travel
Meet your facilitators
